The Balanced Scorecard and the Execution Premium
Working with Client's senior management, ASCM has used the Balanced Scorecard system for executing major programmes. The Kaplan and Norton Execution Premium Process (XP) is the latest derivative of their original model.
We recommend it be used as part of a suite of change management tools and processes. To use the formal Kaplan and Norton (and their firm Palladium's) definition:
At the highest conceptual level, the Balanced Scorecard is a framework that helps organisations translate strategy into operational objectives that drive both behaviour and performance.
The BSC framework is used with the Implications Wheel to define major risks, opportunities and timelines to implement change programmes. It also dovetails very well with the Partnership Continuum - acknowledging that improving human behaviour and team culture are major components of a successful change management programme.
At the right time during our intervention, we often recommend that Client change management team leaders become members of the XPC community to access a combination of articles, papers and presentations about the process. We also have an extensive suite of BSC material, papers, systems and programmes to support knowledge transfer.
Having access to documentation and related resources complements our intervention programmes as part of best practice knowledge transfer. However, in the words of a very wise client 'having access to the flight manuals and controls of a 747 will not make me a successful airline pilot - I need support, coaching, skills and knowledge transfer and certification before I can be trusted to fly.'
Hence we will support, facilitate and coach your teams on implementation and most importantly ensure that you own the execution programme and related initiatives for success.
Recommended reading:
- For an overview - Mastering the Management System, Harvard Business Review January 2008
- For a comprehensive introduction - The Execution Premium: Linking Strategy to Operations by Kaplan and Norton Harvard Business Press 2008